Warranty
Warranty
Furniland generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty. Electronics products come with a 3-month warranty. Damages that occur as a result of misuse of the product by the user or during delivery will not be covered by our warranty.
Australian Consumer Law
Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Timeframes
To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.
Furniland treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved.
Lodging a Warranty Request
When logging a warranty claim, please let us know the following information:
- your Name and Email Address;
- a brief description of the issue;
- order number, the item name and serial number, if applicable;
- date of purchase; and
- for items that faulty or damaged, photo and or video footage detailing the problem.
Your request needs to be sent to info@furniland.com.au.
Please be aware that we receive a high amount of correspondence from Facebook and email that have different names to the order, such as maiden names and Facebook profiles.
Proof of purchase can be provided by order confirmation receipt, order number or similar.
Faulty and Damaged Items
Where an item has been delivered either faulty or damaged, for a warranty claim to be opened the customer must provide.
- your Name and Email Address;
- a brief description of the issue;
- order number, the item name and serial number, if applicable;
- date of purchase; and
- for items that faulty or damaged, photo and or video footage detailing the problem.
Your request needs to be sent to info@furniland.com.au.
Exclusions
This warranty is not available for:
- change of mind or incorrect order by you;
- damage due to misuse by you or the user;
- any accessories or bonus gifts, including (but limited to) batteries, carry bags, etc;
- cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
- damage caused by use with another item;
- damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
- damage caused by operating an item outside any guidelines published for use;
- items that have been modified to alter functionality or capability without the prior written permission of Furniland;
- defects caused by normal wear and tear or otherwise due to the normal ageing of the Item,
- if we believe the item is stolen based on information provided by law enforcement authorities, or
- Where proof of purchase (invoice or paid Order confirmation) cannot be provided.
Further Information
Please see our Refunds and Returns Policy for further information, otherwise you can contact Furniland Support at info@furniland.com.au for all warranty and item support requests.
