Terms of service

1. Acceptance of These Terms

Welcome to FURNILAND.

These Terms & Conditions ("Terms") govern your use of the FURNILAND website and any purchases made through our online store.

By using our website or placing an order with FURNILAND, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Returns, Refunds & Warranty Policy, which form part of these Terms.

If you do not agree to these Terms, you should not use our website or place an order.

We may update these Terms from time to time. Any changes will take effect when they are published on this website. Your continued use of our website after any changes are published constitutes your acceptance of the updated Terms.

2. Use of Our Website

You agree to use the FURNILAND website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or interfere with the use and enjoyment of the website by others.

When using our website, you must not:

  • use the website for any unlawful, fraudulent, or malicious purpose;

  • interfere with or disrupt the security, functionality, or operation of the website;

  • introduce viruses, malware, or other harmful code;

  • attempt to gain unauthorised access to any part of the website, servers, or networks;

  • use automated tools, bots, data mining, scraping, or other automated means to access, monitor, extract, or reproduce website content without our prior written permission;

  • use the website in a manner that places an unreasonable or disproportionate load on our systems or otherwise adversely affects the performance or availability of the website; or

  • copy, reproduce, modify, distribute, publish, or commercially exploit any content from this website except as permitted by law or with our prior written consent.

You may access, download, or print content from this website solely for your personal, lawful, and non-commercial use, provided that all intellectual property rights remain with FURNILAND or the relevant rights holder.

We reserve the right to suspend or terminate your access to the website, suspend or terminate your account, cancel any pending orders, or take any other action we reasonably consider necessary where we believe these Terms have been breached or where required to protect the security, integrity, or lawful operation of the website.

User Content

If you submit reviews, ratings, photographs, comments, or other content through our website, you confirm that you own or have the necessary rights to submit that content, that it does not infringe the rights of any third party, and that it does not contain unlawful, defamatory, misleading, abusive, or otherwise inappropriate material. You remain responsible for the content you submit.

By submitting such content, you grant FURNILAND a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and distribute your content for the purpose of operating, advertising, marketing, and promoting our website, business, and products across our digital and offline channels.

We may review, edit, remove, or refuse to publish user content that we reasonably believe:

  • breaches these Terms;

  • is unlawful, defamatory, abusive, or misleading;

  • infringes the intellectual property or other rights of any person;

  • contains spam, malicious content, or unauthorised advertising; or

  • is otherwise unsuitable for publication on our website.

3. Intellectual Property

Unless otherwise stated, all content on the FURNILAND website, including but not limited to text, product descriptions, images, photographs, graphics, logos, icons, videos, website design, layout, software, and other materials, is owned by, licensed to, or lawfully used by FURNILAND and is protected by applicable intellectual property laws.

You may access, view, download, or print content from this website solely for your personal, lawful, and non-commercial use, provided that you do not remove, alter, or obscure any copyright, trade mark, or other proprietary notices. Accessing or using this website does not transfer any ownership or intellectual property rights to you.

Except as permitted by law or with our prior written consent, you must not copy, reproduce, modify, publish, distribute, sell, license, create derivative works from, or otherwise exploit any content from this website for commercial purposes.

You must not use any content from this website for developing datasets, training artificial intelligence or machine learning models, or other automated analytical purposes without our prior written consent.

All trade marks, business names, logos, and branding displayed on this website are the property of FURNILAND or their respective owners. Nothing on this website grants you any right or licence to use any intellectual property without the prior written permission of the relevant owner.

4. Product Information

FURNILAND aims to ensure that all product information, including descriptions, specifications, dimensions, images, colours, pricing, and availability, is accurate and up to date at the time it is published. However, errors, omissions, or changes may occasionally occur.

Product images are provided for illustrative purposes only. While we make reasonable efforts to display colours, finishes, textures, and materials as accurately as possible, the appearance of products may vary depending on your screen settings, device, lighting conditions, and other factors beyond our control.

Unless otherwise stated, product dimensions, weights, capacities, and specifications are approximate and may vary slightly due to manufacturing processes, production tolerances, or updates made by the manufacturer or supplier.

Product packaging, included accessories, assembly hardware, or other non-essential product details may vary from those shown on our website where updated by the manufacturer or supplier without materially affecting the intended use or functionality of the product.

Unless otherwise stated on the relevant product page, products are supplied new and may require assembly by the customer. Unless expressly stated on the relevant product page, assembly, installation, room-of-choice delivery, unpacking, packaging removal, or similar services are not included in the purchase price.

From time to time, manufacturers or suppliers may update product specifications, materials, finishes, packaging, or other product details. Where changes are minor and do not substantially affect the product's quality, intended use, or overall functionality, FURNILAND reserves the right to supply the updated version. If we become aware of a significant change before dispatch, we will contact you to discuss the available options where reasonably practicable.

If we discover an error relating to a product's price, description, specifications, images, availability, or other information before your order is dispatched, we reserve the right to correct the error, cancel the order, or offer you the option to proceed based on the corrected information. If your order is cancelled after payment has been received, you will receive a full refund of the amount paid.

All orders are subject to product availability. If a product becomes unavailable after an order has been placed, we will notify you as soon as reasonably practicable. Where we are unable to fulfil your order, you will receive a full refund. If appropriate and with your agreement, we may also offer an alternative product or the option to wait for the item to become available.

Customers are responsible for reviewing the product information provided and ensuring that the product is suitable for their intended use, available space, and delivery access before placing an order. If you require clarification about a product before purchasing, please contact us and we will be happy to assist where possible.

5. Pricing

Unless otherwise stated, all prices displayed on the FURNILAND website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

Prices are subject to change at any time without prior notice. Any price changes will not affect an order that has already been accepted by FURNILAND, except where a pricing error or other error has occurred as described in these Terms.

Any delivery charges, shipping fees, or other applicable charges will be displayed at checkout before you complete your purchase.

From time to time, FURNILAND may offer promotional pricing, discounts, or special offers. Unless expressly stated otherwise, promotions cannot be combined and are subject to any additional terms and conditions applicable to the relevant promotion.

Price changes, promotional offers, or discounts introduced after an order has been placed do not apply retrospectively to previous purchases unless required by law or expressly stated by FURNILAND.

6. Promotions

From time to time, FURNILAND may offer promotions, discounts, or promotional codes.

Unless otherwise stated:

  • promotions are available for a limited time only and while advertised;

  • promotions cannot be applied retrospectively to completed orders;

  • only one promotion, discount, or promotional code may be used per order unless expressly stated otherwise; and

  • promotional offers are subject to availability and, where applicable, while stocks last.

If an order is cancelled, refunded, or returned, any promotional benefit associated with that order may be adjusted or cancelled where appropriate.

Where a promotion includes a minimum spend requirement, the minimum spend is calculated after any applicable discounts and excludes shipping charges unless otherwise stated.

FURNILAND may amend, suspend, or withdraw a promotion where reasonably necessary due to a pricing error, technical issue, suspected fraud, misuse, supply issues, circumstances beyond our reasonable control, or where required by law.

If we reasonably believe that a promotion has been used in breach of these Terms or in a fraudulent, abusive, or unintended manner, FURNILAND reserves the right to cancel the promotion, refuse the discount, or cancel the affected order where permitted by law.

7. Orders

By placing an order with FURNILAND, you confirm that you have the legal capacity to enter into a binding contract and that all information you provide is true, accurate, and complete.

Placing an order does not constitute acceptance of your order by FURNILAND. All orders are subject to acceptance, product availability, payment verification, fraud and security screening, and any other reasonable verification or review that we consider necessary.

FURNILAND reserves the right to refuse, cancel, or limit any order where reasonably necessary, including where:

  • a product is unavailable;

  • there is an error in pricing, product information, or availability;

  • payment cannot be authorised or verified;

  • fraudulent, suspicious, unauthorised, or high-risk activity is identified through our verification processes or third-party fraud prevention services;

  • we are unable to fulfil the order for operational or logistical reasons; or

  • required by law.

Where an order is cancelled after payment has been received, we will refund any amounts paid using the original payment method unless otherwise agreed or required by law.

We may contact you to verify your identity, payment details, delivery information, or other information relating to your order before dispatch. We may also carry out fraud prevention and risk assessment checks using information provided by you and third-party payment or fraud detection services. Where an order is identified as presenting an unacceptable fraud or security risk, or we are otherwise unable to verify the information provided, we may refuse or cancel the order.

As orders are processed promptly after they are placed, requests to change or cancel an order cannot generally be accommodated. Once an order has been submitted, it may already have entered processing with our suppliers or fulfilment partners. Any request to change or cancel an order will be considered only where operationally possible and at FURNILAND's discretion. If an order has already been processed or dispatched, any subsequent request will be handled in accordance with our Returns & Refunds Policy and any applicable rights under the Australian Consumer Law.

8. Payment

All payments must be made in Australian Dollars (AUD) using a payment method accepted by FURNILAND at the time of purchase.

Payment in full is required before an order will be processed or dispatched.

FURNILAND accepts payment through the payment methods displayed at checkout. The availability of specific payment methods may change from time to time.

Where you choose to pay using a third-party payment provider (such as PayPal, Afterpay, Zip, or any other payment service available at checkout), your use of that service is subject to the provider's own terms and conditions. FURNILAND is not responsible for the operation, availability, security, or performance of any third-party payment service.

We take reasonable steps to protect payment information submitted through our website. However, except where required by law or where caused by our negligence, we are not responsible for any loss arising from unauthorised access to payment information by third parties.

You represent and warrant that you are authorised to use the payment method provided and that all payment information supplied is accurate, current, and complete.

If a refund, partial refund, or other payment adjustment has already been provided by FURNILAND, you must not knowingly seek to recover the same amount again through a chargeback, payment dispute, bank reversal, or similar process.

If a payment is declined, reversed, charged back, or otherwise cancelled after goods or services have been supplied, or if a duplicate recovery occurs, FURNILAND reserves the right, where permitted by law, to recover any outstanding or duplicated amounts owing to us together with any reasonable costs incurred in recovering those amounts, including debt recovery costs.

9. Shipping

FURNILAND currently delivers to addresses within Australia only.

Delivery timeframes displayed on our website are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier capacity, weather conditions, supplier processing times, public holidays, or other circumstances beyond our reasonable control. If significant delays occur, we will keep you informed where reasonably practicable and work with you to provide an appropriate solution in accordance with our Delivery & Shipping Policy and any applicable rights under the Australian Consumer Law.

Shipping charges are calculated at checkout unless otherwise stated. Additional shipping charges may apply where delivery requirements change after an order has been placed, such as where an incorrect delivery address has been provided or where special delivery arrangements are requested.

Unless otherwise stated on the relevant product page or agreed in writing, delivery is to the nominated delivery address only. Assembly, installation, room-of-choice delivery, unpacking, packaging removal, or similar services are not included.

Where an order contains multiple items, products may be shipped separately from different suppliers or warehouses and may arrive at different times.

Unless otherwise agreed, deliveries may be made under an Authority to Leave (ATL) arrangement where permitted by the courier. If you request that a signature be obtained on delivery, FURNILAND will pass your request to the relevant courier where reasonably practicable; however, we cannot guarantee that the courier will comply with such request.

Delivery will be regarded as completed when the courier records the order as delivered in accordance with its delivery procedures. If delivery is completed under an Authority to Leave (ATL) arrangement in accordance with the courier's delivery procedures, you are responsible for the safekeeping and security of the goods after delivery. A request for signature on delivery does not, by itself, entitle you to cancel an order, reject delivery, request compensation, or seek a refund solely because the courier delivered the order under an Authority to Leave arrangement. Nothing in this clause limits any rights you may have under the Australian Consumer Law.

Customers are responsible for ensuring that the delivery address is accurate and that reasonable access is available for delivery. If a delivery cannot be completed due to incorrect information provided by the customer, restricted access, absence where attendance is required, or other customer-related circumstances, additional delivery, redelivery, storage, or return charges may apply.

Unless otherwise required by law, ownership of the goods passes to you once payment has been received in full and the goods have been delivered to the nominated delivery address.

For detailed information regarding shipping timeframes, delivery procedures, regional exclusions, shipping costs, failed deliveries, transit damage, missing items, and related matters, please refer to our Delivery & Shipping Policy.

10. Returns, Refunds & Warranty

FURNILAND is committed to providing products that comply with the Australian Consumer Law and to handling returns, refunds, warranties, and related enquiries fairly and efficiently.

Your rights to a repair, replacement, refund, or other remedy will depend on the nature of the issue, the circumstances of your purchase, and any applicable rights under the Australian Consumer Law.

In addition to your statutory rights, FURNILAND may offer additional voluntary benefits, such as change-of-mind returns and the FURNILAND 12-Month Warranty. These benefits are subject to the terms, conditions, eligibility requirements, and exclusions set out in our Returns, Refunds & Warranty Policy.

Except where required by law or expressly stated in our Returns, Refunds & Warranty Policy:

  • change-of-mind returns are not available after the applicable return period;

  • returned items must satisfy the eligibility requirements set out in our Returns, Refunds & Warranty Policy; and

  • shipping, collection, inspection, or other reasonable costs associated with an eligible return may apply where permitted by our Returns, Refunds & Warranty Policy.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

For complete information about eligibility, return procedures, warranty claims, remedies, exclusions, timeframes, and related requirements, please refer to our Returns, Refunds & Warranty Policy.

11. Third-Party Services

The FURNILAND website may contain or make available third-party services, applications, tools, integrations, content, or links for your convenience. These may include payment providers, review platforms, shipping and tracking services, maps, analytics, communication tools, or other services operated by third parties.

Your use of any third-party service is subject to the terms, conditions, and privacy policies of the relevant third-party provider. FURNILAND does not control and is not responsible for the operation, availability, security, accuracy, or content of any third-party service.

Any links to third-party websites are provided for convenience only and do not constitute an endorsement, recommendation, or approval by FURNILAND of those websites, their operators, or their products or services.

To the extent permitted by law, FURNILAND is not liable for any loss or damage arising from your use of, or reliance on, any third-party service, website, or content. Nothing in this clause excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

12. Website Availability

FURNILAND aims to keep the website available, secure, and operating efficiently. However, we do not guarantee that the website or any part of it will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.

From time to time, the website or certain features may be unavailable due to scheduled maintenance, updates, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.

We may modify, suspend, withdraw, or discontinue any part of the website or its functionality at any time where reasonably necessary, including for maintenance, security, operational, legal, or technical reasons.

To the extent permitted by law, FURNILAND is not responsible for any temporary interruption, delay, or unavailability of the website arising from circumstances beyond our reasonable control. Nothing in this clause excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

13. Errors & Corrections

While FURNILAND makes reasonable efforts to ensure that the information published on this website is accurate and up to date, errors, inaccuracies, omissions, or typographical mistakes may occasionally occur.

These may relate to product descriptions, specifications, pricing, promotions, availability, shipping information, website functionality, or other content published on the website.

FURNILAND reserves the right, where reasonably necessary, to correct any error, inaccuracy, or omission, update information, or withdraw, amend, or replace content at any time without prior notice.

Where an error affects an order that has already been placed, FURNILAND may exercise its rights under these Terms, including the rights set out in Section 7 (Orders), where applicable. Where an order is cancelled due to an error, any payment received will be refunded in accordance with these Terms and any applicable rights under the Australian Consumer Law.

Nothing in this clause excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

14. Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, remedies, or obligations that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

To the maximum extent permitted by law, FURNILAND excludes all liability for any indirect, incidental, consequential, special, or punitive loss or damage, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or business interruption, arising out of or in connection with your use of the website, your purchase of products, or these Terms.

Where FURNILAND is permitted by law to limit its liability in relation to products supplied, our liability is limited, at our option and to the extent permitted by law, to one or more of the following:

  • replacing the product;

  • supplying an equivalent product;

  • paying the cost of replacing the product or acquiring an equivalent product; or

  • providing a refund in accordance with the Australian Consumer Law or our applicable policies where appropriate.

To the extent permitted by law, FURNILAND is not liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, severe weather, industrial disputes, supplier delays, transport disruptions, pandemics, acts of government, cyber incidents, failures of telecommunications or utility services, or other events beyond our reasonable control.

You acknowledge that products should be used only for their intended purpose and in accordance with any instructions or safety information provided. To the extent permitted by law, FURNILAND is not liable for loss or damage arising from misuse, improper assembly, improper installation, improper maintenance or care, unauthorised modification, failure to follow instructions, normal wear and tear, or use of a product in a manner for which it was not intended.

15. Australian Consumer Law

Nothing in these Terms, or in any other policy published by FURNILAND, excludes, restricts, or modifies any rights, guarantees, remedies, or obligations that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.

Where our products are subject to consumer guarantees under the Australian Consumer Law, you are entitled to the remedies provided by law. Depending on the circumstances, these remedies may include a repair, replacement, refund, compensation, or another appropriate remedy.

Any additional policies, warranties, guarantees, or benefits offered by FURNILAND are provided in addition to, and do not limit, your rights under the Australian Consumer Law.

If you believe a product or your purchase does not comply with the Australian Consumer Law, please contact FURNILAND as soon as reasonably practicable so that we can investigate the matter and work with you to resolve it promptly and fairly.

16. Force Majeure

A Force Majeure event may affect FURNILAND's ability to process, dispatch, or deliver orders within the expected timeframes. Where this occurs, we will use reasonable efforts to minimise the impact of the event, keep affected customers informed where reasonably practicable, and resume normal operations as soon as reasonably practicable.

If a Force Majeure event continues for longer than is reasonable in the circumstances and materially affects our ability to fulfil an order before dispatch, either you or FURNILAND may cancel the affected order by giving notice to the other party. Where payment has already been received, FURNILAND will provide a full refund. Nothing in this clause limits any rights you may have under the Australian Consumer Law.

17. Privacy & Cookies

Your privacy is important to FURNILAND. We collect, use, store, disclose, and protect personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the FURNILAND website or placing an order with us, you understand and acknowledge that your personal information will be handled in accordance with our Privacy Policy.

The FURNILAND website uses cookies and similar technologies to support website functionality, improve user experience, remember your preferences, analyse website performance, personalise your experience, and support relevant advertising where permitted by law.

You may manage or disable cookies through your browser settings. However, doing so may affect the functionality or performance of certain parts of the website.

For detailed information about how we collect, use, disclose, store, and protect personal information, your privacy rights, and our use of cookies and similar technologies, please refer to our Privacy Policy.

18. Changes to These Terms

FURNILAND may update or amend these Terms from time to time where reasonably necessary, including to reflect changes in our business operations, products, services, legal obligations, technology, or website functionality.

The most current version of these Terms will always be published on the FURNILAND website and will take effect from the date specified at the top of the document, unless otherwise stated.

Changes to these Terms will not affect orders that have already been accepted before the updated Terms take effect, unless the change is required by law or you expressly agree otherwise.

We encourage you to review these Terms periodically to ensure you are aware of the current version.

By continuing to use the FURNILAND website or placing a new order after the updated Terms take effect, you acknowledge and agree to be bound by the revised Terms.

19. Governing Law & Dispute Resolution

If a dispute arises in connection with these Terms, your use of the FURNILAND website, or any purchase made from FURNILAND, we encourage both parties to first attempt to resolve the matter through good faith discussions. Before commencing formal court or tribunal proceedings, each party should, where reasonably practicable and permitted by law, give the other party a reasonable opportunity to resolve the dispute.

These Terms are governed by the laws of the State of Victoria, Australia.

You agree that any dispute arising out of or in connection with these Terms, your use of the FURNILAND website, or any purchase made from FURNILAND will be subject to the non-exclusive jurisdiction of the courts and tribunals of Victoria, Australia, unless otherwise required by applicable law.

Nothing in this clause limits or affects any rights or remedies available under the Australian Consumer Law or any other applicable law.

20. Severability

If any provision or part of a provision of these Terms is found to be unlawful, invalid, void, or unenforceable by a court or tribunal of competent jurisdiction, that provision or part of the provision will be severed from these Terms to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

If any invalid or unenforceable provision can be modified or interpreted so that it becomes valid and enforceable while preserving its intended purpose, that provision will be deemed to be modified or interpreted accordingly to the extent permitted by law.

21. Entire Agreement

These Terms, together with any policies or documents expressly referred to in these Terms, including our Privacy Policy, Delivery & Shipping Policy, and Returns, Refunds & Warranty Policy, constitute the entire agreement between you and FURNILAND in relation to your use of the FURNILAND website and your purchase of products from us.

You acknowledge that you have not relied on any statement, representation, warranty, or undertaking that is not expressly set out in these Terms or the documents referred to in these Terms, except where such reliance cannot lawfully be excluded.

Nothing in this clause limits or excludes any rights, guarantees, remedies, or obligations that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

Any variation to these Terms or any special arrangement relating to a particular order or transaction will only be binding on FURNILAND if expressly agreed in writing by an authorised representative of FURNILAND. Any such variation will apply only to the specific order or transaction to which it relates and will prevail only to the extent of any inconsistency.

22. Contact Us

If you have any questions about these Terms or require assistance regarding your order, please contact FURNILAND using the details below:

Email: info@furniland.com.au

Unless otherwise required by law, this email address is the official contact point for all enquiries and any notices given under these Terms. FURNILAND is not responsible for any delay or failure to receive notices sent through social media platforms, live chat services, third-party messaging services, or any communication channel other than the email address specified above.

We will endeavour to respond to enquiries and notices within a reasonable time during Business Days. Response times may be longer on weekends, public holidays, or during periods of unusually high enquiry volumes.