Everything you need to know before and after placing your order. If you can't find the answer you're looking for, our friendly team is always here to help.
We accept Visa, Mastercard, PayPal, and other secure payment methods available at checkout.
Once your order has been placed, you'll receive an order confirmation email with your order details. If you don't receive it within a few minutes, please check your spam or junk folder.
We begin processing orders as soon as they're placed to ensure fast dispatch.
If you need to update your delivery details, please contact us as soon as possible. We'll do our best to assist before your order has been dispatched.
Please note that we do not accept order cancellations once an order has been placed.
We currently do not offer order collection or warehouse pick-up.
Due to the size of many of our products, we are unable to deliver to PO Boxes or Parcel Lockers.
Orders containing multiple items may be shipped separately from different warehouses. You'll receive tracking details for each shipment as it becomes available.
We currently deliver Australia-wide. Shipping availability and costs are calculated at checkout based on your delivery postcode.
Most orders are dispatched within 2 business days, with delivery typically taking 5–14 business days, depending on your location and the courier network.
Yes. Once your order has been dispatched, we'll email you a tracking link so you can follow your delivery every step of the way.
Please inspect your order upon delivery and contact us as soon as possible (preferably within 7 days) if your item arrives damaged. Please include clear photos of both the packaging and the damaged item so we can assist you promptly.
If you'd like to return an item due to a change of mind, please contact us within 7 days of receiving your order. Returned items must be unused and in their original packaging. For full eligibility requirements, exclusions, and return conditions, please refer to our Returns, Refunds & Warranty Policy.
Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or supplied incorrectly.
Once your returned item has been received and inspected, we'll process your refund to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.
Yes. Eligible products are covered by the Furniland 12-Month Warranty against manufacturing defects. For full warranty terms and your rights under the Australian Consumer Law, please refer to our Returns, Refunds & Warranty Policy.
Many of our furniture items require some assembly. Assembly requirements are listed on each product page, and assembly instructions are included where applicable.
No. FURNILAND does not provide assembly or installation services.
To help maintain the appearance and longevity of your furniture, dust regularly with a soft cloth and wipe spills immediately using a slightly damp cloth. Avoid harsh chemicals and abrasive cleaners.
Still have questions? We're here to help.
Live Chat
Available on our website during business hours for the fastest assistance.
Customer Support Hours
Monday – Sunday
9:00 AM – 5:00 PM (AEST)
We aim to respond to all enquiries as quickly as possible.
