FAQ

Welcome to FURNILAND. We are committed to providing you with a seamless shopping experience. Below are the answers to the most common questions from our customers.

Ordering & Payment

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment options available at checkout.

Can I modify or cancel my order? Because we strive to process and ship orders as quickly as possible, please contact us immediately if you need to make changes. Once an order has entered the processing stage with our suppliers, we may be unable to modify or cancel it.

How will I know if my order is confirmed? Once you place an order, you will receive an automated confirmation email containing your order details. Please check your spam folder if you do not see it within a few minutes.

Shipping & Delivery

Where do you ship? We currently ship across Australia. Please refer to the checkout page for specific delivery eligibility based on your postcode.

How long will it take to receive my order? Shipping times vary depending on the product and your location. Most items are dispatched within 1–2 business days. Once dispatched, you will receive a tracking number via email. Please allow 5–10 business days for standard delivery, depending on your proximity to major distribution hubs.

Can I track my order? Yes. Once your order has shipped, you will receive a tracking link via email to monitor the status of your delivery.

What happens if my item arrives damaged? We take great care in selecting our suppliers, but accidents can happen during transit. If your item arrives damaged, please contact us within 48 hours of delivery. Include photos of the packaging and the damage so we can resolve the issue with our logistics partners as quickly as possible.

Returns & Refunds

What is your return policy? We want you to love your new furniture. If you are not satisfied with your purchase, please contact our customer support team within 14 days of receipt. Items must be in their original packaging and in unused condition to be eligible for a return.

Who covers the return shipping costs? Unless the item is faulty or damaged upon arrival, the customer is responsible for the return shipping costs.

When will I receive my refund? Once we receive and inspect the returned item, we will process your refund to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank's processing times.

Product Care & Maintenance

How do I care for my furniture? To ensure the longevity of your pieces, we recommend dusting regularly with a soft cloth. For spills, blot immediately with a damp (not wet) cloth. Avoid using harsh chemicals or abrasive cleaners that may damage finishes. Specific care instructions are often included with your product packaging.

Contact Us

Still need help? We are here to assist you! If your question wasn't answered here, please feel free to reach out to our team:

  • Email: info@furniland.com.au

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST