FAQ

Find quick answers to the questions we receive most often before ordering.

Is this item in stock?

Yes. If you're able to place an order through our online store, the item is currently available. In the rare event of an unexpected stock issue, our Customer Care team will contact you promptly with the available options.

How do I check delivery availability and shipping costs?

Simply enter your postcode in the Shipping Estimate calculator on this product page to instantly check whether delivery is available to your area and view the shipping cost.

How long does it take to process my order?

Most orders are processed and dispatched within 1-2 business days. Once your order has been shipped, you'll receive a tracking email so you can follow its journey.

How long does delivery take?

Please refer to the Delivery & Shipping section above for estimated delivery timeframes and shipping information.

Will I receive a tracking number?

Yes. A tracking link will be emailed to you as soon as your order has been dispatched, so you can monitor your delivery every step of the way.

What is included in the package?

Please refer to the product description and specifications for a complete list of what's included with this product. If an item or accessory is not listed, it is not included.

Does this product require assembly?

Assembly requirements vary by product. Please refer to the product description for assembly information and what's included in the package.

Are all items brand new?

Yes. All products sold by FURNILAND are brand new and shipped in their original packaging.

Does this product come with a warranty?

Yes. Warranty details for this product can be found at the end of the product description. If you need any assistance during the warranty period, our Customer Care team is always happy to help.

Can I return my order?

Please refer to the Returns & Refunds section above for a summary of our return process. For full details, please see our Returns & Refunds Policy.

Can I pick up my order?

We currently offer delivery only. Simply enter your postcode in the Shipping Estimate calculator to check delivery availability and shipping costs.

What payment methods do you accept?

We accept a range of secure payment options, including major credit and debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, and other payment methods displayed at checkout.

Can I get a GST tax invoice?

Yes. A GST tax invoice is available for every order. If you need another copy after your purchase, our Customer Care team will be happy to assist.